Support

Please browse the KnowledgeBase before contacting us.

Email

If you have any support or technical questions, please send us an email

This option is open to users of the Trial Edition also. Do not hesitate to contact us if you have a question.

Information to Supply with the Email

If you supply the following with your email message, it will help speed things up.

  • Version of Excel you used to design Source Workbook
  • Version of SpeedGen (eg. SpeedGen ASP v2)

    Right-click the XLSpeedGenASP.dll or XLSpeedGen.dll (Desktop Version) and choose Properties to find out the version number.

  • A copy of the Source Workbook (the spreadsheet with the Field Markers) (if applicable)
  • A copy of the generated workbook that has not been opened (if applicable)
  • A copy of the script / code (if applicable)

Priority Support

We do not offer Priority Support Services because all emails have top priority. Although support from Customers does take priority over those evaluating the Trial Edition.

Online Support - ICQ

You can also contact for support, with your questions, via ICQ Messenger.
Our ICQ UIN: 416149676

connect via ICQ

Copyright © 1999-2006 Optimized Software. All Rights Reserved.
Microsoft® Excel is a registered trademark of Microsoft Corporation.