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| Online Support |
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| Documentation |
| KnowledgeBase |
| The following articles describe certain features that have not been adequately described in the help. |
| Email Support |
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| Send an Email |
Support
Please browse the KnowledgeBase before contacting us.
If you have any support or technical questions, please send us an email
This option is open to users of the Trial Edition also. Do not hesitate to contact us if you have a question.
Information to Supply with the Email
If you supply the following with your email message, it will help speed things up.
- Version of Excel you used to design Source Workbook
- Version of SpeedGen (eg. SpeedGen ASP v2)
Right-click the XLSpeedGenASP.dll or XLSpeedGen.dll (Desktop Version) and choose Properties to find out the version number.
- A copy of the Source Workbook (the spreadsheet with the Field Markers) (if applicable)
- A copy of the generated workbook that has not been opened (if applicable)
- A copy of the script / code (if applicable)
Priority Support
We do not offer Priority Support Services because all emails have top priority. Although support from Customers does take priority over those evaluating the Trial Edition.Online Support - ICQ
You can also contact for support, with your questions, via ICQ Messenger.Our ICQ UIN: 416149676
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